ITIL 4 Managing Professional

Build the skills that enable enterprises to successfully deliver IT services to customers. Learn how ITIL Certification provides a common language and tools that power collaboration within IT teams, to deliver value across the business. Start with the core concepts and definitions of ITIL 4—the latest evolution of the ITIL framework—and learn about the ITIL 4 service value system.

This program is delivered in blended learning mode so you get the best of live and engaging instructor-led sessions, along with the convenience of on-demand self-paced learning. With auto-graded assessments, case studies, recall quizzes, and more, you’re in for a completely immersive learning experience. The course prepares you with a thorough understanding to ace the ITIL 4 Foundation exam in the very first attempt and equips you with the skills to power collaboration within IT and deliver value across the enterprise.

The ITIL 4 Foundation Certification, a designation offered by AXELOS to practitioners who demonstrate their understanding by passing the exam, validates your expertise as an ITSM professional.

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ITIL Managing Professional Certification Course Overview

The ITIL framework was developed as a source of best practices for service management and is used globally by organizations to establish and improve their IT operations. ITIL 4 is the latest version of the world’s most popular ITSM framework. This ITIL Managing Professional program will take you through the following four ITIL modules to help you achieve the ITIL Managing Professional (MP) designation.

ITIL 4 Strategist: Direct, Plan, and Improve
ITIL 4 Specialist: Create, Deliver, and Support
ITIL 4 Specialist: Drive Stakeholder Value
ITIL 4 Specialist: High Velocity IT

This ITIL Managing Professional training focuses on key concepts and dimensions of service management, ITIL service value system, and ITIL guiding principles and practices. This course will help you understand how to use ITIL tools and techniques to improve efficiency and the customer experience.
With more than 30 hours of high quality elearning content and simulation exams, this program will put you on the path to becoming an ITIL Managing Professional.

Course Features

What you'll learn

Complete ITIL 4 Managing Professional Module
The ITIL® 4 Strategist (Direct, Plan, and Improve) training will help you understand the impact of Agile and Lean work processes and how they can be leveraged to an organization’s advantage.
This ITIL 4 specialist training will help you understand service performance, service quality, and improvement, including relevant methods and tools.
This ITIL® 4 Specialist: Drive Stakeholder Value training covers the engagement and interactions between service providers and customers, users, suppliers, and partners, including key CX, UX, and journey mapping concepts.
This ITIL® 4 Specialist: High Velocity IT (HVIT) training will help you understand how the digital enterprises and operating models focus on rapid delivery of their products and services while performing in high velocity environments to gain the maximum value.
Take the ITIL 4 Managing Professional Transition Module Certification exam

Why ITIL 4 Managing Professional Certification

ITIL4 Managing Professional Certification ITIL®4 Managing Professional certification is designed for companies that have embraced ITIL® and wants to educate their stakeholders on all four Managing Professional modules of ITIL4, as well as the guiding principles of quality IT operation, implementation, and continuous improvement, as well as all of ITIL4’s other useful IT, service-related guidelines. ITIL4 Managing Professional is designed for IT professionals who work in technology and digital teams in companies. The Managing Professional stream covers the functional and technological aspects of running effective IT facilitated programs, teams, and workflows.

By taking ITIL® Certification, you will gain comprehensive knowledge of widely used ITIL® framework, in which you will learn:

Topic's Covered

Advantages of ITIL 4 Managing Professional Certification

Work across multiple methodologies and frameworks
Stay up-to-date with the most advanced ITSM framework
Use effective and timely communication to influence stakeholders at all levels
Increase speed to market and effectively measure service performance to gain efficiencies across the organisation
Align governance and business objectives, break down silos, and effectively cascade goals across teams
Mitigate risk and eliminate wasteful work
Improve employee satisfaction and attract top talent by utilising a best practice framework

Who can attend ?

IT Professionals

Business Managers

Business Process Owners

Project Managers

ITSM Managers

Unique & Key Features

On-time notifications

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On-site and remote support

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On-time notifications

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Who is the target audience for this course?

This training is for anybody interested in improving their service management skills:

IT professionals
Business managers
Business process owners
Project managers
ITSM Managers and aspiring ITSM Managers
Professionals working in other areas of IT like digital, product, development and service
ITIL certified professionals who want to transition to the new version ITIL4
Students with an interest in IT Services Management will also benefit from our course

What are the eligibility criteria for this course and the certification?

Candidates who wish to take this course and subsequent exam must have:

ITIL Expert (v3) certificate
OR
A minimum of 17 credits from the Foundation and Intermediate/Practitioner/Manager modules from previous versions
OR
ITIL 4 Foundation and 15 credits from the ITIL V3 system

Which means that if you have passed (or are prepared to take) the MALC exam, then you are eligible to complete this transition module to obtain your ITIL 4 certification.

What are the major roles of the ITIL® Managing Professional (ITIL® MP) designation in ITIL 4?

IT practitioners who are a part of the digital and technology teams across businesses are targeted under ITIL® Managing Professional (ITIL® MP) in ITIL 4. The major role of the Managing Professional stream is to provide inputs on technical and practical knowledge required to successfully run IT projects, workflows, and teams.

Does my ITIL4 Certificate expire?

No, the ITIL4 Foundation certification is a certification for life; it does not expire.

Have more doubts ?

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